Refund Policy

Last updated: 19 July 2026

Slurp ZA ("we", "us", "our") sells both standard stocked products (such as bottles, caps, preforms and dispensers) and custom or bulk items produced or sourced to order (including personalised bottled water, custom bottle manufacturing, bottling line equipment, water treatment systems, and any enquiry-based project). Because these two categories work differently, our refund and return terms differ between them.

Standard stocked products

If you're not satisfied with a standard stocked product, please contact us at emmanuel.changane@gmail.com within 7 days of receiving your order, in line with your rights under South Africa's Electronic Communications and Transactions Act. To be eligible for a return, the item must be unused, unopened and in its original packaging. Once we receive and inspect the returned item, we'll notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment. Depending on your bank or payment provider, it may take a few additional business days for the refund to reflect in your account.

Please note we do not accept returns on opened, used, or hygiene-sensitive items (such as opened bottled water) unless the product is faulty or does not match its description.

Custom, bulk and enquiry-based orders

Custom bottle manufacturing, personalised/private-label bottled water, bulk and wholesale orders, bottling line equipment, and water treatment projects are produced or configured specifically for you once your order or project is confirmed. Because of this, these orders are generally non-returnable and non-refundable once production, tooling, or fulfilment has commenced, except where the goods are faulty or do not conform to the agreed specification.

Deposits paid toward custom tooling, design work, or bespoke manufacturing are non-refundable once work has begun, unless otherwise agreed with you in writing at the time of order.

Specific terms for your project (lead times, deposit amounts, cancellation terms) will be confirmed with you directly as part of your quote before any order is placed.

Damaged or faulty items

If an item arrives damaged, faulty, or different from what you ordered, please contact us at emmanuel.changane@gmail.com as soon as possible, with photos where relevant, so we can arrange a replacement, repair or refund.

Shipping costs

Where a return is approved for reasons other than a fault on our part, you'll be responsible for the shipping costs of returning the item, unless we advise otherwise.